This variety of device choices made it challenging to provide a consistent out-of-the-box experience for new employees (and for existing employees when issued new PCs).īefore Microsoft started using Autopilot internally, the team streamlined the imaging process as much as possible, but the company is so big (it literally offers employees hundreds of PC configurations to choose from) that speeding up how long it took an employee to get their new machine set up required that Microsoft Digital entirely rethink and redesign its approach, Aitelhadj says. Company employees work in all kinds of different roles, and they rely on a wide variety of devices to support that work. Like any large enterprise, the Microsoft environment is complex. Getting to this point has been challenging, she says. “Our early testing and deployment inside of Microsoft will help us provide best practices and guidelines for our customers when they are ready to move onto a fully modern Azure platform,” Aitelhadj says. Microsoft is one of the first enterprises to use Autopilot in a full, modern management scenario. The goal is for Microsoft Digital to evolve to the point where it is using Autopilot with Intune provisioning to image all new devices by January. Microsoft is using an OEM-developed (original equipment manufacturer) image on all devices where Autopilot is being used. “We’ve reduced the user’s set up time by 90 percent.”Īfter piloting the technology, Microsoft Digital started a soft launch in October using Autopilot for select new devices, says Mina Aitelhadj, a program manager on Microsoft Digital’s Modern Device Platform Team. “Now, with Autopilot, we’re seeing it take less than 10 minutes to set up a device,” MacDonald says. With this new program developed in partnership with the Windows and Intune teams, the user receives a device with the latest image directly from the OEM and all the user needs to do is power on, connect to any internet connection, authenticate, and the rest is silently hydrated via Microsoft Intune. It used to take up to an hour to get Windows 10 running on a new or rebuilt PC-that was before Microsoft Digital started using Windows Autopilot, a new deployment program that automates most of the setup process. The best part is that all of our customers can have the exact same experience.” “Our employees expect a best-in-class experience and we’ve been working hard to deliver that to them. “We’re transforming the experience our employees have when they first turn on their PCs,” says Sean MacDonald, a principal group program manager in Microsoft Digital. The first experience a new employee has at Microsoft shouldn’t be waiting for their laptop to get set up.
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